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NewCasinoRank publishes guides and reviews of new online casinos for players in Rwanda. If something on a page is wrong or out of date, tell us which page and what you found; a link to the casino's own terms or a screenshot helps us check it quickly.

We are not a casino and cannot see or change your casino account. For a missing deposit, a delayed withdrawal or a bonus dispute, contact the casino's support first.

A specific report gives an editor something verifiable to review. Name the page, quote the sentence or detail that concerns you, and explain what you believe is wrong. Include a source such as the operator's published terms when one is available. A URL lets us find the exact page and compare the claim with its source.

Separate what you observed from what you infer. For example, say when you checked a payment method and what the operator's terms displayed. Do not send passwords, full card details, identity documents or other sensitive account data. We have no need for access to a casino account to check a published page.

NewCasinoRank is an editorial review site, so we cannot inspect an account or change a casino's transaction. Contact the operator through its official support channel and describe the account issue in writing. Keep the reply and any reference number for your records.

If the operator does not resolve a complaint, use the regulator identified on that casino's licence. The regulator varies by operator, so check the licence information rather than assuming one authority handles every site. Our customer support guide explains how to organise an escalation.

A question about limits, a break or self-exclusion belongs with the casino operating your account, because its controls apply to your play there. Our responsible gaming guidance explains common tools and where to look for them. Gambling Therapy offers independent online support for people affected by gambling.

The contact form sends your message to the NewCasinoRank team. Include only details needed to understand the request, and use an email address you can access if you want a reply. We aim to answer within a few working days, although research may take longer when a report needs a source check.

A response does not guarantee that a page will change. Editors assess reports against available evidence and update material when the evidence supports a correction. For suggestions, include the operator's name and public website; editorial review remains separate from any commercial relationship.